e-services in state agencies increase work efficiency

More and more state agencies use self-service based e-services to administer data, thus saving working time and increasing work efficiency.  Since November, the employees of 89 institutions manage their holidays, assets, and business trips via State Employee Self-Service Portal. The first to use all three services are the Ministry of Culture and Republic of Estonia Information System Authority.
“Using e-services has become an integral part of our everyday life and it is natural to introduce them in state support services,” said Agris Peedu, Deputy Secretary General of the Ministry of Finance. “The savings effect comes from the capacity – the more employees use self-service, the greater the savings for the entire state. The employees are free to use the time saved on routine tasks to perform their main activities.”
Since this autumn, State Shared Service Centre (SSSC) provides integrated service for managing business trips, holidays, and assets. Earlier, the agencies used various document management systems and data processing programs, which caused uneven service quality and increased workload. Currently offered service is based on a common standard and automated process.
“Introduction of the e-services of the self-service portal has generally improved the efficiency of data processing at the Ministry of Culture, because it combines automated operations in a single system. It helps to manage business trip compensations, or holiday pay, or something else. Only a few people miss the nostalgic cash deck and cashier who used to hand over cash against signature. Major efficiency of digital process consists in savings on time and quality,” said Paavo Nõgene, Secretary General of the Ministry of Culture. “Eventually, it facilitates the work of many people, and also helps to preserve nature.”
Transition to digital services supports national goal to implement nationwide centralised e-services. Establishment of the State Employee Self-Service Portal and provision of relevant services is one part of the project for linking state support services, resulting in introduction of a single financial software in state agencies, supranational e-invoices, and modernisation of the systems intended for submitting e-documents.
SSSC offers support service to state agencies and aims to save money and time, and improve quality through service centralisation by harmonising technological capacity and work processes.
Source: Estonian Ministry of Finance
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