Online banking in Estonia exceeds EU average by one-third

Nearly half of Estonian residents use the Internet several times a day; the indicator is ten percentage points higher than the European average. In Estonia, 49% of residents use the internet several times a day, it appears from a recent Eurobarometer study. Use of the internet at a public place or school is also more widespread.

In addition, the rate of use of internet banking services by residents of Estonia is more than one-third higher than the EU average and Estonians are also significantly more frequent readers of news on the web, it appears from the recent study on cyber security by Eurobarometer.

Users of internet banking make up 85% of the population in Estonia, compared with 48% in the EU on average. As regards readers of news online, the ratios are 87% in Estonia and 64% in EU countries on average. Estonian residents are also somewhat more frequent users of e-mail than people in other EU member states, the ratios being respectively 89% and 85%. When it comes to buying goods and services on the internet, with 46%, Estonia is lagging behind the EU average of 53%.

Users who most often access the internet when they are at home make up 95% in the EU on average and 94% in Estonia. Next comes the workplace, from where 38% of respondents in all EU countries and 42% in Estonia access the web. When asked whether they had changed their password in online environments during the past year, 52% of users in Estonia said they had done it in the online bank, as compared with the EU average ratio of 19%.

When asked how concerns about security issues had changed the way they were using the internet, Estonians named installing anti-virus software and not opening mails from an unknown sender most often, or 57% in the case of both answers. The corresponding EU average ratios were 51% and 43%. Overall, users in Estonia are less fearful in conducting transactions on the internet then EU residents on average.

The issues of security causing the most concern in Estonia are the safety of payments, named by 29% against the EU average ratio of 38%. Next came concern over the misusing of personal data, named by 20% in Estonia and 40% in the EU on average.

The Eurobarometer survey was conducted from 10-25 March 2012 by interviewing 26 593 people across the EU. In Estonia 1 001 people were interviewed.

Source: Estonian Review

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